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The CCXP Solution
For Your Contact Centre

The Next Generation Omnichannel Contact Centre Solution

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Key Benefits

Intelligent &
Skill-based Routing

Automated
Workflows

Post Call
Surveys

Omnichannel
Approach

Made For Any Size

CCXP offers a rich set of call centre features that can support any size organisation. Our white-labeled, multi-tenant solution delivers a highly customisable, scalable solution to fit any need, all within a partner’s infrastructure.

Omnichannel CX & UC

Reach Your Customers on every channel

  • Connect to phone, email, chat, SMS, social, video 
  • Streamline digital channels and workflows 
  • Open APIs to integrate additional channels
  • Retain conversion context through cloud-based conversations 

Omnichannel UC Datasheet > 

ACD & IVR

Speed up wait times, efficient call workflows with skill-based Routing

  • Use IVR systems to efficiently identify the reason for the call with automated and questions and answer 
  • Get direct feedback to the ACD to ensure systematic queuing and assignments to agents
  • Build customer flowchart templates and automations

ACD vs IVR Datasheet >

Seamless Integrations

Custom Integrations for a Custom Experience

A growing suite of available integrations via API tools to extend the solution for any use case. Mobile phone API capabilities and third–party reporting tools are easily connected to provide additional dashboards or consolidated view.

OUTBOUND Dialling

Supercharge your productivity with Optimised Campaign Management

  • Automating the outbound dialling process 
  • Maximise your outbound call volume  
  • Customised voicemail drops with campaign management 
  • Dial thousands of contacts daily over different campaigns for different time zones  

Dialing Datasheet > 

Quality Management

Complete Visibility into Customer Service Quality

  • Call and screen recordings to maintain consistent, high-quality interactions with all customers 
  • Post-call transcription and sentiment analysis 
  • Real-time reporting on live channels and queue: active contact, queue backlog, contact duration 
  • Custom quality management user reporting 
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Elevate Your Contact Centre Solutions

We’ll have your business up and running in no time. Contact us today to learn more about how you can partner with CCXP. 

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